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Frequently Asked Questions


Q: Which Trekker AW II backpack will fit me best?
A: Because of variances in an individual's torso length, packs may fit individuals of differing height.  It's best to try on the pack for individual fit.
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Q: What are the details of your product warranty?
A: Lowepro's limited original owner warranty covers defects in materials and workmanship during the useful life of the product.  The warranty does not cover damage caused by improper care.  The warranty excludes claims to any incidental or consequential loss to personal property and does not apply to accidental damage, misuse, mishandling or alteration.  You can review our product warranty at:
Product Registration
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SuperTrek AW CoverQ: How do I find my All-Weather Cover™ on my pack?
A: Lowepro packs and bags with the AW (All-Weather Cover™) designation include the All Weather Cover.  These AW Covers are typically located in the bottom or back of the pack in a zippered, or

Q: Which Trekker AW II backpack will fit me best?
A: Because of variances in an individual's torso length, packs may fit individuals of differing height.  It's best to try on the pack for individual fit.
[Return to top]

Q: What are the details of your product warranty?
A: Lowepro's limited original owner warranty covers defects in materials and workmanship during the useful life of the product.  The warranty does not cover damage caused by improper care.  The warranty excludes claims to any incidental or consequential loss to personal property and does not apply to accidental damage, misuse, mishandling or alteration.  You can review our product warranty at:
Product Registration
[Return to top]

SuperTrek AW CoverQ: How do I find my All-Weather Cover™ on my pack?
A: Lowepro packs and bags with the AW (All-Weather Cover™) designation include the All Weather Cover.  These AW Covers are typically located in the bottom or back of the pack in a zippered, or hook–and-loop fastener secured pocket.  If you are experiencing difficulty locating it, feel free to contact our customer service deptartment, selecting 'Customer Service' from the 'How Can We Help You' dropdown.
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Q: How do I find out the price of a Lowepro bag?
A: You can search through our list of authorized dealers where you will find a multitude of local, mail order and online dealers worldwide.  We suggest you contact an authorized dealer that is convenient for you for product needs.
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Q: How do I find instructions on how to properly pack my Lowepro bags?
A: With backpacks, generally, it's recommended that the heaviest items are placed towards the bottom of the bag for best balance. Our divider system allows for various configuration options with the removable dividers.
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Q: How do I go about getting my Lowepro bag repaired?
A: Please contact your local Lowepro distributor in the country where you purchased your Lowepro product. You will likely be asked to include a copy of your original purchase receipt, your contact information and a note outlining what part of your Lowepro product needs attention.
For a list of our distributors around the world
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Q: Are replacement parts offered and how do I go about purchasing a part from Lowepro (e.g. dividers, straps, etc.)?
A: We can often replace missing or lost accessories to your product at a reasonable cost (e.g. a zipper pull or a strap). Please contact your local distributor for further information and for replacement options.
For a list of our distributors around the world
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Q: What are your zipper care recommendations?
A: Always try to take strain off your zipper before closing your bag.  Press the cover down to compress your bag or pack before zipping.  Don't use the zipper itself to pull the sides of the compartment closed, as this puts undue stress on both the pull and the zipper coil.
When possible, use the web tabs provided at the zipper ends to hold while you pull the zipper.  Always utilize the compression straps, if available, that cross the main zipper.  The straps will provide support by taking strain off of the zipper and contribute to a longer zipper life.  NOTE:  Our DryZone products have additional zipper care requirements provided with the product.
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Q: How do I clean my Lowepro product?
A: Proper cleaning of all Lowepro products should be handled with care. We caution against use of any detergent and recommend mild soap. We recommend spot treating or hand washing with warm/cold water and mild soap, followed by hanging the item to dry.
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Q: What is the SlipLock™ System as referenced in the brochure and on the website?
A: The SlipLock System allows you to add or subtract components with your equipment. Base products include those with SlipLock attachment loops ready for extra accessories to be fastened to it.  Conversely, many of our accessory products have single attachment tabs which easily fasten to the base product for maximum accessibility of all of your equipment. PhotoTrek AW Sliplock
Easily position optional SlipLock add-ons to the attachment loops. The SlipLock System provides options, with its loops and tabs:
Base Product Accessory Product
Features SlipLock attachment loops, so that you have the ability to add pouches or other SlipLock compatible products to customize all the components. Features a SlipLock attachment tab with hook–and-loop fastener or a security snap, which allows you to attach it to a belt, purse, briefcase, or any of our SlipLock compatible products.
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Q: With my DryZone, I've used the TIZIP(R) lubricant, where do I find more of this product for my zipper?
A: Most outdoor and diving equipment stores carry zipper care lubricant products appropriate for the TIZIP(R) zipper. Any lubricant appropriate for drysuit use should be fine. We recommend acid-free grease or oil-based lubricants, especially those that are non-toxic and biodegradeable. Store in a cool, dry place away from direct sunlight. These products are also available online.  
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Q:How do I maintain the TIZIP?
A: Regular maintenance with TIZIP lubricant is necessary for long-term performance. Follow steps 1-9 shown in the illustration below, to properly lubricate the TIZIP.  To protect the pod while lubricating the TIZIP, place a cloth between the TIZIP and the pod. Tizip Detail
TIZIP Lubrication Steps 1-9
Open zipper, and apply lubricant to the outer teeth of zipper, chain tips and outer flanges of the sealing profile over the complete length.  Open and close the TIZIP carefully a few times to evenly distribute the lubricant. Repeat process until zipper moves freely over teeth and then wipe away excess with cloth. To protect and prolong zipper life, apply periodically and prior to long term storage.
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-secured pocket.  If you are experiencing difficulty locating it, feel free to contact our customer service deptartment, selecting 'Customer Service' from the 'How Can We Help You' dropdown.
[Return to top]

Q: How do I find out the price of a Lowepro bag?
A: You can search through our list of authorized dealers where you will find a multitude of local, mail order and online dealers worldwide.  We suggest you contact an authorized dealer that is convenient for you for product needs.
[Return to top]

Q: How do I find instructions on how to properly pack my Lowepro bags?
A: With backpacks, generally, it's recommended that the heaviest items are placed towards the bottom of the bag for best balance. Our divider system allows for various configuration options with the removable dividers.
[Return to top]

Q: How do I go about getting my Lowepro bag repaired?
A: Please contact your local Lowepro distributor in the country where you purchased your Lowepro product. You will likely be asked to include a copy of your original purchase receipt, your contact information and a note outlining what part of your Lowepro product needs attention.
For a list of our distributors around the world
[Return to top]

Q: Are replacement parts offered and how do I go about purchasing a part from Lowepro (e.g. dividers, straps, etc.)?
A: We can often replace missing or lost accessories to your product at a reasonable cost (e.g. a zipper pull or a strap). Please contact your local distributor for further information and for replacement options.
For a list of our distributors around the world
[Return to top] 

Q: What are your zipper care recommendations?
A: Always try to take strain off your zipper before closing your bag.  Press the cover down to compress your bag or pack before zipping.  Don't use the zipper itself to pull the sides of the compartment closed, as this puts undue stress on both the pull and the zipper coil.
When possible, use the web tabs provided at the zipper ends to hold while you pull the zipper.  Always utilize the compression straps, if available, that cross the main zipper.  The straps will provide support by taking strain off of the zipper and contribute to a longer zipper life.  NOTE:  Our DryZone products have additional zipper care requirements provided with the product.
[Return to top]

Q: How do I clean my Lowepro product?
A: Proper cleaning of all Lowepro products should be handled with care. We caution against use of any detergent and recommend mild soap. We recommend spot treating or hand washing with warm/cold water and mild soap, followed by hanging the item to dry.
[Return to top]

Q: What is the SlipLock™ System as referenced in the brochure and on the website?
A: The SlipLock System allows you to add or subtract components with your equipment. Base products include those with SlipLock attachment loops ready for extra accessories to be fastened to it.  Conversely, many of our accessory products have single attachment tabs which easily fasten to the base product for maximum accessibility of all of your equipment. PhotoTrek AW Sliplock
Easily position optional SlipLock add-ons to the attachment loops. The SlipLock System provides options, with its loops and tabs:
Base Product Accessory Product
Features SlipLock attachment loops, so that you have the ability to add pouches or other SlipLock compatible products to customize all the components. Features a SlipLock attachment tab with hook–and-loop fastener or a security snap, which allows you to attach it to a belt, purse, briefcase, or any of our SlipLock compatible products.
[Return to top]

Q: With my DryZone, I've used the TIZIP(R) lubricant, where do I find more of this product for my zipper?
A: Most outdoor and diving equipment stores carry zipper care lubricant products appropriate for the TIZIP(R) zipper. Any lubricant appropriate for drysuit use should be fine. We recommend acid-free grease or oil-based lubricants, especially those that are non-toxic and biodegradeable. Store in a cool, dry place away from direct sunlight. These products are also available online.  
[Return to top]

Q:How do I maintain the TIZIP?
A: Regular maintenance with TIZIP lubricant is necessary for long-term performance. Follow steps 1-9 shown in the illustration below, to properly lubricate the TIZIP.  To protect the pod while lubricating the TIZIP, place a cloth between the TIZIP and the pod. Tizip Detail
TIZIP Lubrication Steps 1-9
Open zipper, and apply lubricant to the outer teeth of zipper, chain tips and outer flanges of the sealing profile over the complete length.  Open and close the TIZIP carefully a few times to evenly distribute the lubricant. Repeat process until zipper moves freely over teeth and then wipe away excess with cloth. To protect and prolong zipper life, apply periodically and prior to long term storage.
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