here to help
customer service

DO I NEED AN ACCOUNT TO PLACE ORDERS AT LOWEPRO.COM?

You do not need to register to place orders; you can check out as a guest.

SHOULD I CREATE AN ACCOUNT ON THE LOWEPRO WEBSITE?

You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.

Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.

CAN I SEE MY ORDER HISTORY ON LOWEPRO.COM?

You must have a registered account to see your order history.

It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.

IS MY PERSONAL INFORMATION SECURE?

Please be assured that your personal information is kept private.

For further details, please visit our Privacy Policy.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Lowepro.com store accepts the following payments for online purchases:

Master Card, Visa, American Express, Discover.

WHEN WILL MY CREDIT CARD BE CHARGED?

The payment will be taken from your card as soon as your order is assigned for fulfilment.

WHY IS MY CARD NOT WORKING?

We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.
Still having trouble?
Please contact our Order Desk by e-mail at videndum.gentec-intl.com so we can investigate the matter.

HOW WILL THE CHARGE DISPLAY ON MY CREDIT CARD?

The charge will show up on your credit card statement as "Gentec International".

IS MY CREDIT CARD DATA PROTECTED?

Absolutely! We use industry leading PCI-compliant payment processors to process the transaction. All credit card data is fully encrypted with the payment processor and not retained by Lowepro, Videndum.or Gentec International.

We hope this allows you to shop on the Lowepro.com with confidence.

HOW MUCH WILL THE DELIVERY COST & HOW LONG WILL IT TAKE?

Manfrotto.ca provides the following delivery methods:


 

Standard Delivery $6.99, while orders over $100 are Free Shipping.

This service is available on all orders for delivery within 3-7 working days. All orders placed after 12pm EST. will be processed the next working day. This excludes public and bank holidays.

WHY HAS MY ORDER NOT BEEN SHIPPED/DELIVERED?

There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

• The product(s) you ordered are out of stock or discontinued.

• You live in a remote area and we cannot deliver there.

• You specified an incorrect delivery address.

• A payment issue might have occurred when you placed the order.

WHO IS GOING TO DELIVER MY ORDER?

We use Purolator for most our website orders.

Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.

DO YOU DELIVER OUTSIDE OF Canada?

Merchandise ordered on Manfrotto.ca can ONLY be shipped to addresses in Canada.

CAN I HAVE PRODUCTS SHIPPED TO P.O. BOXES OR MILITARY BASES?

Orders cannot be shipped to P.O. boxes or military bases.

CAN I SELECT THE DATE AND TIME FOR DELIVERY?

We do not support this service; we recommend that someone is present at the address specified for delivery.

DO YOU SHIP TO MULTIPLE ADDRESSES?

We do not provide this service.

Please place separate orders for each shipping address.

It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).

Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.

HOW DO I RETURN A PRODUCT?

It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA). You can view the steps to process a return here.

WHAT’S THE RETURN POLICY?

If the product you receive: (a) has been sent to you incorrectly due to the Authorized Lowepro fulfiller’s error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality, it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.

 

Unwanted Products


An unwanted product can be returned for a full refund within 14 (fourteen) days of delivery as long as it’s still in its original, unopened packaging, according with the instructions set out in clause 8 in Terms and Conditions (right of cancellation).

 

Defective Products


Defective products should be returned as soon as possible, and in any event, within 30 days of delivery.

 

You can see more information about returns and the returns process herehere.

All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

WHAT IS LOWEPRO’S STANDARD WARRANTY TERMS & CONDITIONS?

Lowepro products in the US are covered by a two-year standard limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our warranty page.


IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorized channels, in this instance, the Lowepro US website. Lowepro does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception.

WHAT DO YOU HAVE TO DO TO PLACE A WARRANTY CLAIM?

You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. Lowepro will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service, please call (800) 800-5693, extension 4073.

WHAT SHOULD I DO TO HELP KEEP MY PRODUCT IN WORKING ORDER?

Regular care and maintenance of your product is essential to ensure it’s kept in working order, further details can be found with your product.

WHERE CAN I FIND CARE INSTRUCTIONS?

Details on how to maintain and take care of your product can be found in the box or packaging.