How do I know if my order has been confirmed?
Your order will be considered confirmed if it meets the following two conditions:
- You have viewed the order confirmation thank you page.
- You have received an order confirmation email. Please remember to check your junk inbox as well.
If you have not received the order confirmation, it may be due to a payment issue. There are several possible reasons for a payment not being authorized, such as invalid credit card details, insufficient funds, potential fraud concerns, or incomplete security verification (3D Secure) process.
Each bank has its own security verification method, which may involve confirming the payment through an SMS code or an online banking app. To resolve any payment issues, we recommend contacting your bank for further assistance and information regarding their specific security verification process.