Where can I buy a spare part?

Customers can contact C.R.I.S, our authorized repair facility, for any repair-related inquiries. The facility operates from 8:30 am to 5:00 pm (MST) from Monday to Friday. To initiate a repair, please ship your package to the following address:

Videndum Imaging Service @ C.R.I.S
250 North 54th Street
Chandler, AZ 85226

Email: VidendumImagingService@criscam.com

Regarding spare parts, they are currently not available for online purchasing. However, you can search for spare parts using the exact model number of your product at the following link: lowepro Spare Parts. Additionally, a comprehensive spare parts list can be found in the download area of the respective product detail page.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team.