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Frequently Asked Questions

    Buying Online Is Simple And Easy

    • HOW DO I PURCHASE A LOWEPRO PRODUCT?

      For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing.

    • Who’s KIBO?

      Lowepro uses a company called KIBO to process order payments placed at Lowepro.com. KIBO is the order-processing partner of more than 800 branded manufacturers and large retailers. KIBO handles order related communications and customer service for consumers on behalf of the brands and retailers that they represent.

      KIBO process the payments of our orders placed on our website and passes them to Lowepro or Lowepro retailers who will ship your order to you.

      You order may be fulfilled directly by us or by an authorized Lowepro fulfilling partner.

    • WHAT ARE YOUR HOURS OF OPERATION?

      We are here for you each and every business day, Monday - Thursday 8:30AM to 5:00PM. 
      Friday 8:30AM to 4:00PM

    • HOW CAN I CONTACT YOU FOR CUSTOMER SUPPORT?

      For questions related to placed orders you can contact KIBO, our order processing partner, at (+44) 01793 461 650

      For product questions or website support contact Lowepro at +44 (0) 1530 566090

    • WHERE CAN I FIND SOME HELP TO BUY THE PRODUCT THAT FITS MY NEED?

      We provide product guides & advice from our experts for all our products on Lowepro.com.

    • HOW DO I REDEEM A PROMO CODE?

      If you have a promo code, you can use it at the checkout, in the promo box placed on the lower half of the page.

    • CAN I PLACE ORDER ON PHONE OR VIA EMAIL?

      We do not accept orders via telephone or email.

    My Account

    • DO I NEED AN ACCOUNT TO PLACE ORDERS AT LOWEPRO.COM?

      You do not need to register to place orders; you can check out as a guest.

    • SHOULD I CREATE AN ACCOUNT ON THE LOWEPRO WEBSITE?

      You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.

      Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.

    • WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

      If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.

    • CAN I SEE MY ORDER HISTORY ON LOWEPRO.COM?

      You must have a registered account to see your order history.

      It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.

    • IS MY PERSONAL INFORMATION SECURE?

      Please be assured that your personal information is kept private.

      For further details, please visit our Privacy Policy.

    Order Tracking

      Payments

      Shipping & Delivery

      2-5 Business Days – FREE

      2 Day Delivery - $19.99

      Overnight Delivery - $24.99

      *working days

      Returns & Refunds

      It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).

      Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at 877-412-7467.

      • HOW DO I RETURN A PRODUCT?

        It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA). Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at (+44) 01793 461 650.

      • WHAT’S THE RETURN POLICY?

        If you have already received the product, you must return the product as soon as possible to the address provided by KIBO, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.

        If the KIBO Supplier does not receive the product back, we may arrange for collection of the product from your delivery address at your cost.

      Warranty

      All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

      • WHAT IS LOWEPRO’S STANDARD WARRANTY TERMS & CONDITIONS?

        Lowepro products in the UK are covered by a two-year standard limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our warranty page.

        IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorised channels, in this instance, the Lowepro UK website. Lowepro does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception.

      • HOW DO I PLACE A WARRANTY CLAIM?

        You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. Lowepro will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service, please call 01530 566090.

      Terms & Conditions

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