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Terms and Conditions

CONDITIONS OF SALE

 

 

 
1. General provisions

1.1. Definitions. “Seller”: The legal entity that signs the sales contract with the Purchaser via this portal. Depending on the country in which the purchase is made, the Seller may be Videndum Media Solutions Spa, with registered office in Via Valsugana, 100 - 36022 Cassola (VI) (hereinafter “VIS”), VAT number 02084740246, tax ID code 0971931015, or the Videndum Media Solutions distributor or independent distributor in the country concerned. The sellers’ details are shown on the home page of the Website/ at this link/other…. and on the summary page that precedes the purchase confirmation, as well as in the accounting documents (order/invoice); “Consumer”: you; “Product or Products”: the Product or Products offered for sale through this Website.

1.2. These terms apply to any purchase made through this Website, except where mandatory regulations apply to the sale and conflict with these conditions, if the delivery is foreseen within the relevant territory. These conditions do not apply to purchases made on websites managed by parties other than the Seller, to which their conditions shall apply.

1.3. Please read these conditions of sale carefully before making your purchase. By placing an order through our Website, you agree to be bound by these conditions of sale. Should you choose not to accept the conditions, you will not be able to order the Products offered for sale on our Website.

 
2. Purchase of Goods, Order Process

For purchases made through the Website on completion of the ordering process, you will receive an order receipt confirmation email at the email address you used when making the purchase.  You will then receive further emails updating you on the progress of your order. Your order is accepted by us only when we ship the product and notify you of same.

Should we be unable for any reason to fulfill your order, you will be notified of this as soon as reasonably possible. Seller reserves the right to decline acceptance of your order if there are obvious errors or inaccuracies in the Product prices shown on the Website. In such cases, any amount you paid will be credited back to you.

 
3. Requirements and obligations to be fulfilled by the Purchaser

By placing an online order on our Website, you warrant and agree that you are at least 18 years of age or the minimum legal age required by the law applicable to the country in which you are making the purchase, for your order to be processed.

 
4. Product price and features

Product prices are shown on the Website. Any additional or shipping charges are set out in the pre-purchase summary. Discounts or promotions will be applied whenever your order or your chosen Product is eligible for them. The images used on the Website are for illustrative purposes only and may not exactly depict the product.

 
5. Payment Methods

Payments are made by the methods indicated on the Website. Payment methods may vary from country to country. Should you cancel your order where allowed any refund of the amounts paid will be made using the same payment method that you used for the original transaction.

 
6. Shipping and delivery information

The Products you purchase on our Website will be delivered to the address you specify when placing your order, if it is within the territory of competence. You will be notified of any restrictions, exclusions or specific conditions that apply to any of the Products you have decided to purchase, during checkout or as soon as reasonably practical after receipt of your order confirmation email. You are responsible for the accuracy of the information you give us when placing your order. Should there be any errors in the delivery details you provide, the Seller shall on no account be held responsible for being unable to deliver your order. The expected delivery date will depend on the shipping method you choose and will be notified to you as specified above. Should it not be possible, for any reason, to deliver the goods to the address you specified, you will be informed of this as soon as possible.

Should you have any problem regarding the delivery of your order, please contact the Seller via the Contact Us section of the Website. When you receive your order, you may be asked to sign for it and confirm that the Product is in good condition. If the package is not in good condition, please refuse delivery. If you are unable to check the condition of the contents of your shipment, we advise you to mark the shipment as “not checked”. Failure to carry out this check correctly could affect any warranty claims you may make in the future.

 
7. Transfer of ownership and risk

The risk associated with the ownership of the Product will be transferred to the customer upon delivery thereof.

 
8. Cancelled Orders

If you choose to cancel your order you must notify us immediately and in any event prior to our shipment of your order.  This may be accomplished through the ”Contact Us” section of the Website. If we are unable to stop shipment, we will consider requests for returns on a case by case basis and will require, at a minimum, the return of the product in a complete, intact, unused condition. 

 
9. Returns

For further information about returns, please visit the following link.

 
10. Refund policy following cancellation from a purchase

In the event of cancellation under the terms of art. 8:

before delivery: you will be refunded within 14 days of giving notice of withdrawal, using the same payment method that you used;

if the goods have already been delivered: you must return the Products to us within 30 days of delivery. After receiving your request to withdraw from the purchase, we will send you an email with details of how to return the Product. Return shipping shall be at your own expense. You will be refunded within 14 days of giving notice of withdrawal, using the same payment method that you used. Unless the Products are faulty or defective, you may not cancel the order or withdraw from the contract under the terms of art. 8, if the Purchased Products have been customized for the Purchaser, because goods of this type are non-returnable, by their nature. No refunds shall be given for Products that have been used or tampered with.

 
11. Warranty and after-sales service

Should you find that any Products are missing, damaged or defective, please notify us as soon as possible after their delivery. All the Products that can be purchased through our Website are guaranteed to be free from defects in materials and workmanship under normal and proper usage for a period of two (2) years from the date of purchase.  The warranty period may be longer as required by law in certain jurisdictions or as extended by us in writing as to certain Products.  The Seller makes no other express or implied warranty whatsoever unless specifically agreed in writing.  The Seller’s obligations under this warranty and the sole remedy for its breach are limited to repair, at its manufacturing facility, of any part or parts of its products which prove to be defective; or, in its sole discretion, replacement of such products. All returns of defective parts or products must include the product model number and serial number and must be made through an authorized Customer Service Center. Authorized returns must be shipped prepaid. The warranty provided herein does not cover charges for labor or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products. All claims under the warranty provided herein must be made within thirty (30) days from the date of discovery of the defect and is further subject to the terms and conditions set forth below. Failure to notify Seller of a warranted defect within thirty (30) days of its discovery voids Seller's obligations hereunder. The warranty cannot be assigned, except with the prior written agreement of the Company.  Products claimed defective must be returned to the Seller or its authorized agent, freight pre-paid.  If any defective Product (or part) has been superseded and cannot be repaired, replacement will be made with a current model of the same quality and equivalent function.

This warranty does not cover any damage, defects or costs caused by: (1) modification, alteration, repair or service of the Product by anyone other than the Seller or its authorized representative; (2) physical abuse to, overload of, or misuse of, the Products, or operation of the Products in a manner contrary to the instructions accompanying the Products; (3) any use of the Products other than that for which it was intended, misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants (silicone, aluminum oxide, etc.), or excessive thermal shock; (4) shipment of the Products to the Seller for service; any installation or operation of the Products other than in compliance with applicable building, mechanical, plumbing and electrical codes.  This warranty is voided if the serial number of the Product has been altered, defaced or removed. Please visit our Website for further details on warranty terms, warranty extensions and repair service. 

 
12. Limitation of Liability

Unless other mandatory regulations apply in the country concerned, the Seller’s liability is confined exclusively to faults/defects in the Product. The Seller is not therefore liable for:

  • damage or malfunctions caused by the Purchaser during use or as a result of tampering with the Product;
  • infringements by the Purchaser in the import/export of the purchased Products;
  • damage or lost earnings due to late delivery, non-delivery or any fault/defect/damage arising as a result of the resale of the Products by the Purchaser;
  • for sales made on connected websites
 
13. Data Protection & Privacy

The processing of personal data in relation to the purchase and/or all other processing of personal data via the Website is carried out in accordance with the Privacy Policy published on this Website.

 
14. Applicable law and jurisdiction

Unless other mandatory regulations apply in the destination country or to the Consumer, all contracts entered into for the purchase of goods through our Website shall be governed and interpreted exclusively in accordance with the Law applicable to the State in which the Seller is based.

We advise you to print and keep a copy of these conditions or save them on your PC for future reference.

Rev. No. 1 October 2021